support channelremote operationsscope boundaries
Support for the PSM layer.
We support usage, administration, configuration, engagement dossiers, exports and integration health within the ProSafetyMatch environment.
Customer processes, legal assessment, payroll decisions and third-party system SLAs remain with the involved parties and suppliers.
What support covers
- Login, roles, organisations and licences.
- Engagement dossiers, confirmations, audit trail and exports.
- Integration configuration, job health, retries and agreed field mapping.
Outside support scope
- Legal qualification or advice.
- Customer payroll, HR or WFM decisions.
- Real-time or third-party SLAs for external systems.
Include in your request
- Organisation, contact person and route/URL.
- Time, screenshot and error message.
- For integrations: system, job run, external assignment ID and expected direction.
Response and triage
Support works with response and triage times. Resolution may depend on customer configuration, third-party suppliers or agreed scope.
Support email